Refund Policy

Last updated: [20/08/2026]

This Refund Policy applies to all subscriptions purchased through Areej Fatima CRM (the "Service"), operated by Areej Fatima, a sole trader based in the Pakistan.

1. Subscription Billing

All plans — Basic ($395/month), Standard ($695/month), Premium ($999/month), and Premium Plus ($1,595/month) — are billed monthly in advance through Stripe. By subscribing, you authorize recurring monthly charges until you cancel.

2. General Refund Policy

Subscription fees are non-refundable, except as described below. Because the Service provides immediate access to the platform upon payment, we do not offer refunds or credits for:

• Partial billing periods

• Unused features or contacts within a plan

• Downgrading to a lower-tier plan mid-cycle

• Failure to use the Service during a billing period

3. Cancellations

You may cancel your subscription at any time through your account settings or by emailing [your email]. When you cancel:

• You will retain full access to the Service until the end of your current billing period

• You will not be charged for the following month

• No refund will be issued for the current, already-paid billing period

4. Free Trial (if applicable)

If you are on a free trial and cancel before the trial ends, you will not be charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and be billed accordingly.

5. Exceptions

We may issue a full or partial refund at our discretion in the following circumstances:

• Billing errors — such as duplicate charges or incorrect amounts charged due to a technical fault

• Service unavailability — extended outages caused by us that significantly prevented use of the Service

• Legal requirement — where a refund is required under applicable consumer protection law

To request a refund under these circumstances, contact us within 14 days of the charge in question.

6. How to Request a Refund

To request a refund, please email [your email] with:

• Your account email address

• The plan and billing date in question

• A brief explanation of the issue

We will review your request and respond within 5 business days.

7. Chargebacks

If you believe you have been incorrectly charged, we ask that you contact us directly first at [your email] before initiating a chargeback with your bank or card provider. This allows us to resolve the issue faster and avoid unnecessary disputes.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

For any questions about this Refund Policy, please contact:

Areej Fatima | Email:support@areejfatima.store | Address: House 73 Street 11 Media Town Islamabad Pakistan | Phone: +1 (850) 801-8002